I'm sorry! We only sell products that have gone through rigorous quality testing. But occasionally, mistakes happen.
If your item was purchased on REEF.com, please email us at [email protected]
We handle all product issues on a case by case basis. We appreciate if you could include all relevant details in your email - your name, order number, what you purchased, and what the issue is. Extra points for photos! We really appreciate you notifying us of any defects because it helps us improve. It is our goal to make the very best products for you!
If your item was purchased in a store, please contact the store directly to arrange for a return or exchange. We generally are only able to refund or exchange items purchased on Reef.com. For more information, please visit www.reef.com/pages/limited-warranty.